Loungefly Returns Policy

If you would like to return your purchase, we’re here to help! You may return your merchandise within 30 days of receiving your order. Merchandise purchased in our retail stores may not be returned or exchanged online.

Once initiated, use the pre-paid return shipping label provided and drop off at any UPS store as soon as possible. You will not be reimbursed for original or return cost of shipping. You will receive a refund after the return is received and processed. Please allow 1-2 weeks for processing.

Items sent more than 30 days after the return label is issued will incur a 20% restocking fee, which will be deducted from your refund.  

The following are exceptions to the return policy above:  

• Apparel may not be worn or washed and must have all original tags attached.  
• Non apparel items must be unused and in their original sealed packaging.  
• Items marketed and sold as “Final Sale” or certain “Exclusives” are not eligible for returns. 
• Items purchased in bulk, defined as purchases with 6pcs or more of the same item, are not eligible for returns.  
• All Digital Pop! redemptions are final. No returns are permitted except with respect to any statutory warranties or guarantees that cannot be limited or excluded by law.  
• All Pop! Yourself purchases are final. Custom items are not able to be returned or exchanged. 
• Orders shipped internationally (Canada) are all sales final and not eligible for returns or exchanges. 

TO RETURN AN ITEM

1. Sign into your account  

2. Navigate to your order history  
3. Click on the order you wish to return  
4. Click the start a return button