Replacement Policy

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We hope your order arrives to you safe and sound. However, if there’s any issues with the item(s) you received, please contact us as soon as possible within 30 days of receipt. We do not offer exchanges.  

For damaged or incorrect items, please include a clear photo in the email submission.  

Please be aware of the following limitations:  

  • We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor product imperfections, figure positioning, or sticker placement.  
  • We design our packaging to protect the collectibles inside. Slight blemishes to packaging may occur during the manufacturing or shipping process and will not be considered a damaged product.  
  • All blind/mystery boxes or chase variants are shipped at random. If we replace a blind or variant item, we cannot guarantee that you will receive the same variant as in your original shipment.  

APPAREL

We are not able to exchange sizes or offer replacements for apparel that were sent in the size ordered.  

 

REFUSED OR UNDELIVERABLE PACKAGES

Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 20% of the purchase price. Customers should contact the carrier to arrange alternate delivery. Funko is not responsible for any additional delivery costs associated with changes or upgrades.  

 

REPLACEMENTS ON SOLD OUT/UNAVAILABLE ITEMS  

We cannot guarantee that we will have replacements for sold out or unavailable items and a refund may be issued instead. All replacements and refunds will be at the discretion of Funko. 

For assistance with your order please visit our Support Center.